Shipping policy

Shipping Rates

Shipping costs are calculated at checkout based on your order, selected shipping method, and delivery destination.

Order Processing

Orders are typically processed within 2–3 business days (excluding weekends and holidays). Processing times may be longer during new product launches, promotions, or holiday periods.

Delivery

Delivery times vary depending on the shipping method selected at checkout and the shipping destination. Estimated delivery dates are provided by the shipping carrier and are not guaranteed. Delays caused by weather, carrier issues, or other circumstances beyond our control may occur.

International Shipping

Healing Heels ships to select international destinations.

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. These fees are the responsibility of the customer and are not included in the purchase price or shipping costs. International shipments may also require additional transit time due to customs processing.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your shipment’s progress.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and accepted by the carrier, Healing Heels is not responsible for lost, stolen, delayed, or damaged packages. If your package is delayed, marked as delivered but cannot be located, or arrives damaged, we recommend contacting the shipping carrier directly to initiate a claim. We are happy to assist by providing any available shipping information.

Questions?

If you have any questions regarding shipping or your order, please contact us at healingheels@singer22.com. Our team is happy to help.